Veritas Apostille Services ("Veritas", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you useveritasapostille.com (the "Website") and our apostille and document-authentication services (the "Services"), how we use it, and the choices you have.
1. Information We Collect
We collect the following categories of information:
- Contact details you provide — name, email address, phone/WhatsApp number, and shipping address in India.
- Document information — the physical original documents you courier to us (e.g. your FBI Identity History Summary) and any scans or details required to complete the apostille.
- Order and payment information — the service tier you select, order details, and payment status. Card, UPI, and bank details are processed by our payment gateway (Cashfree Payments) and are not stored on our servers.
- Usage data — basic analytics such as pages visited and device/browser type, collected via Google Analytics only after you consent (see Cookies below).
2. How We Use Your Information
- To provide, process, and deliver your apostille order.
- To communicate with you about your order via WhatsApp, email, or phone, including status updates.
- To process payments through our payment gateway.
- To respond to enquiries and provide customer support.
- To comply with legal, regulatory, and government authentication requirements.
- To improve our Website and Services.
3. How We Share Your Information
We do not sell your personal information. We share it only as necessary to deliver the Services:
- Government authorities — such as the US Department of State and, where applicable, embassies/consulates, for the purpose of authenticating your documents.
- Payment gateway — Cashfree Payments, to process your payment securely.
- Courier and logistics partners — to ship documents to and from you.
- Legal compliance — where required by law, regulation, or valid legal process.
4. Data Security
We take reasonable technical and organisational measures to protect your information and physical documents against loss, misuse, and unauthorised access. Payment information is handled by a PCI-DSS compliant payment gateway. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain order and contact information for as long as necessary to provide the Services and to comply with our legal obligations. Physical original documents are returned to you by courier once the apostille is complete; we do not retain your original documents beyond the duration of the order.
6. Cookies & Analytics
The Website uses cookies for analytics (Google Analytics). Analytics and advertising cookies are disabled by default and are only enabled after you give consent via our cookie banner. You can change your choice at any time by clearing cookies in your browser.
7. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you, subject to legal and contractual limits. To make a request, contact us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective date" above reflects the latest version. Continued use of the Services after an update constitutes acceptance of the revised policy.
9. Contact Us
For any privacy-related questions or requests, contact Veritas Apostille Services:
- Email: info@veritasapostille.com
- WhatsApp / Phone: +91 76740 14579